Carter 10Cs of Supplier Evaluation

Carter 10Cs of supplier evaluation model was developed by Ray Carter in attempt to provide a comprehensive framework that will help businesses make the right decisions when it comes to choosing its suppliers. Carter had first put forward the 7Cs of supplier evaluation in 1995 but later added three additional Cs to the model. According

Net Promoter Score

The Net Promoter Score is an index measuring the customer experience and the willingness of customers to recommend a company’s products or services to others. The Net Promoter Score is one of the core KPIs used in the business landscape in order to assess the customer satisfaction and predict business growth. How is the Net

Business Process Re-engineering

Business Process Re-engineering involves the fundamental redesign of core business processes in order to radically improve productivity, efficiency and quality. If executed correctly, Business Process Re-engineering can be a game-changer to your organization. Yet, considering that the cost and investment of such a change is vast, it is vital that a BPR project is examined

Kapferer Brand Identity Prism

What is Brand Identity? First off, we need to look deeper into the meaning of brand identity. What is it? What role does it play? If you think about your favorite brand, you are definitely thinking of some particular features that define the brand’s personality, values and culture. Maybe you are thinking of an elegant,

Green Management

It’s no secret that recently businesses have been focusing on reducing their environmental and societal impact by adopting environmentally friendly practices and twitching their long-term strategy orientation. It seems that this mindset shift is here to stay and we couldn’t be happier about it. Apart from the minimization of the impact that businesses impose on

Zero Defects

The term ‘Zero Defects’ is coined by Philip Crosby and has been extensively discussed in the field of Quality Management. As its name implies, the concept of Zero Defects aims to minimize waste and reduce defects from processes in order to improve quality in manufacturing organizations. Philip Crosby suggests that companies are better off by

Customer Service

When was the last time you visited a coffee shop? The first thing that probably comes to your mind is the customer service that you have received. You are probably thinking how much time you waited, how polite the barista was and how the staff responded when you had that little extra request.  This scenario

VMOST Analysis

VMOST Analysis is a strategic planning framework that was first proposed by Rakesh Sondhi in 1999 and has been gaining popularity since then. The VMOST analysis is compromised by 5 elements and it is used to assess the organization’s strategy and strategic planning. VMOST is an acronym for its 5 elements; Vision, Mission, Objectives, Strategy

Simons 7 Strategy Questions

Each business starts and ends with strategy. Without a strategy in place, the company will struggle to perform well over the long-term. Harvard Business School professor, Robert Simons, developed Simons 7 Strategy Questions as a helpful tool for reviewing and evaluating your strategy over time. For a more in depth analysis, check out our strategic

Strategic Alliance

A strategic alliance (often referred as a strategic partnership) is a cooperative agreement between two or more parties that decide to combine their resources and capabilities to pursue a set of mutually beneficial objectives.  Nowadays, businesses are increasingly using strategic alliances in order to pursue a set of goals that are hard to achieve in